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9 IT services to support distant and remote learning

College Network Access (CNA)

To log in to the College computers, Wi-Fi, Blackboard and other CNA services, use your CNA username (nine-digit student number) and password. For first-time login, a password will be generated and emailed to you after you have registered for at least one course.

CNA Password Portal

Register your personal email address (not your College email address) or phone number in the Password Portal. If you forget your CNA password, use the Password Portal to reset it.


Access myAccount for all essential tools, including course registration, wait lists and tuition fees. To log in, use your nine-digit student number and PIN (your six-digit date of birth) followed by “Douglas” i.e., DDMMYYDouglas. For security reasons, you will be prompted to change this PIN when you login for the first time.


One of the primary platforms for online learning is Blackboard. This is your one-stop site to access online courses and academic resources. Access Blackboard from, hover over the login drop-down menu at the top and select Blackboard-Community.

Your instructors will choose one of these tools in order to communicate with you:

  • Blackboard Collaborate Ultra web conferencing tool
    This allows you to connect with your instructors using your web camera, record your online sessions for future reference and share PowerPoint presentations. Please note: There is no Canadian number for making audio calls on Collaborate. If you use the audio call option, it will be charged as a long distance call. Please refer to this link for information and options on how to use your phone without incurring long distance charges.  
  • BlueJeans
    This online video conferencing tool lets you connect with your instructors for information on how to access BlueJeans. To test audio in advance of a meeting visit the BlueJeans website.

Your faculty or instructor will be in touch with you with more information on what tools they will use to communicate and teach. The tools used for remote learning is solely at the discretion of the faculty.

Office 365

This Canadian cloud service gives all registered students free access to Word, Excel, PowerPoint, one terabyte of OneDrive storage and a new College email address. Use this email address and your CNA password to log in to Office 365. The Office 365 address is sent to the personal email address you provided to Douglas. To view your email address, login to myAccount > personal information > view email address.


Store your files securely using OneDrive on Microsoft Office.

LinkedIn Learning

This online resource offers thousands of video courses on a variety of topics taught by industry experts. LinkedIn Learning is a subscription-based tool free for all Douglas College students with CNA credentials.

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Access your applications from anywhere and on any of your personal devices with Citrix. This virtualization system allows you to securely access applications like Adobe, MS Office and Visio as long as you have an internet connection – including non-Windows machines and mobile devices.


For tech support, email the Service Desk at and a technician will respond in priority sequence.

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