Eight cool IT services from Douglas College

By Shruti Ashok

As a Douglas College student, you have a variety of services at your fingertips, including IT services provided by the Centre for Educational and Information Technology (CEIT). Here is everything you need to know as you gear up to start your semester at Douglas.

1. College Network Access (CNA)

To log in to the College computers, Wi-Fi, Blackboard and other CNA services use your CNA username: nine-digit student number and your Password – for first time login, your password will be generated and emailed to you after you have registered for at least one course.

2. CNA Password Portal

Register your personal email address (not your College email address) or phone number at the Password Portal. If you forget your CNA password, use the Password Portal to reset your password.

3. Blackboard

This is your one-stop site to access online courses and academic resources. To access Blackboard from douglascollege.ca, hover over the login drop-down menu at the top and select Blackboard-Community.

4. Office 365

This Canadian cloud service gives all registered students free access to Word, Excel, PowerPoint, one terabyte of OneDrive storage and a new College email address. Use this email address and your CNA password to log in to Office 365. The Office 365 address is sent to the personal email address you provided to Douglas.

5. LinkedIn Learning

This online resource offers thousands of video courses on a variety of topics taught by industry experts. LinkedIn Learning is a subscription-based tool available free for all Douglas College students with College Network Access (CNA) credentials.

6. myAccount

Access myAccount for all essential tools, such as course registration, wait-lists and tuition fees. To log in, use your nine-digit student number and PIN (your six-digit date of birth) followed by the word ‘Douglas’ (example: DDMMYYDouglas). If your default PIN was generated before April 29, 2019, your default PIN is your date of birth only (DDMMYY).
Note: You will be prompted to change this pin at your first access for security reasons.

7. Printing

Every semester you may print up to 240 pages for free from any machine (libraries, computer labs or the glassed-in area of the New Westminster Campus concourse, a.k.a. the Fishbowl). For extra copies, use the PayPrint stations at both campus libraries, room 618 (6th floor, Anvil Office Tower), room N6212 (New West) and room A2030 (Coquitlam). Your quota is reset to 240 pages at the beginning of each semester.
Please consider the environment and print only what’s necessary.

8. CEIT Support

Our Service Desk provides assistance with passwords / PIN resets, login issues and wireless connectivity. For any technical assistance on campus you can contact the Service Desk at 604 527 5330 or email: helpdesk@douglascollege.ca
Want help from your fellow students? Call, text or email Students Helping Students and a computer-savvy Douglas College student will come to you!
New Westminster: nwshs@douglascollege.ca or 604 396 4474
Coquitlam: dlshs@douglascollege.ca or 604 306 4777

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