Serving up a career in the hospitality industry

By Anasuya Kesavan, Marketing and Communications

Alexandre Quattrucci desired a peaceful life, safety and a career in hospitality. A former casino player development specialist who looked after the Latin American markets, he came from Brazil to Vancouver and Douglas College to start afresh.

With several casinos and good weather, Vancouver was a natural choice. “I wanted a new career in the hospitality industry,” says Alex. “I like working with people and enjoy numbers. I was also prepared to go back to school to succeed.”

At Douglas, Alex approached the Career Centre for advice on entering the job market for his industry training that is required to complete his Hospitality Management Diploma Program. Here he learned how to write a Canadian style resumé and cover letter. “It was the best thing that has happened to me,” says Alex. “My coach helped me prepare for an interview and also recommended me for a job at the Starlight Casino.”

After six months, Alex transitioned from the Casino to the hotel industry through the Douglas College Hospitality Fair at the Coquitlam Campus. “This is an excellent event. You are interviewed on the spot,” recalls Alex, who was hired by the Fairmont Waterfront Hotel.

Alex’s journey at Douglas began when an international consultant referred him to two colleges in the Lower Mainland. A mature student, Alex chose the Hospitality Management Diploma Program at Douglas for its reputation. He started having doubts when fellow students in a Vancouver English language course warned him that Douglas was a tough school.

“I was afraid. How would I cope? I was coming back to school after such a long time,” says Alex.

However, all his apprehensions were in vain. He enjoyed his courses, which gave him an understanding of running a hotel, managing food and beverages, rooms, beds and budgets. “There were many interesting courses including Business Law, HR and entrepreneurship. Douglas gave me an understanding of the hotel management business as a whole,” recalls Alex.

“Hotels deal with people. We also have to do cost control and budgets.”

As the Fairmont Waterfront Hotel’s Houseperson Alex has earned several Bravo Grams, a recognition by colleagues and clients, and an Employee of the Month award in July 2018. “It’s an awesome company to work with. I want to grow in this industry,” says Alex.

“The best thing that has happened to me is meeting the coaches at the Career Centre. There are so many opportunities for students to excel and find jobs. Most importantly, they are committed to job train you.”

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